Frequently Asked Questions — he77

he77 is an English-language platform designed with Pakistani users in mind, offering PKR account balances and locally familiar payment references. However, Pakistan has gambling restrictions under the Prevention of Gambling Act, 1977. he77 does not claim to be licensed or approved by any Pakistani government body. Users in Pakistan are solely responsible for ensuring their participation complies with applicable local laws. This is not legal advice.

KYC verification requires a valid government-issued photo ID — your CNIC (Computerised National Identity Card), passport or driving licence — plus proof of your current address dated within the last three months, such as a utility bill or bank statement. You may also be asked to provide a selfie or a photo of yourself holding your ID document. All documents are handled securely in line with our Privacy Policy.

No. Each user is permitted one registered account only. Creating duplicate accounts — whether under the same details or different ones — is a breach of the Terms and Conditions. If duplicate accounts are detected, he77 reserves the right to close all associated accounts, void pending bets and forfeit any bonus funds. If you have accidentally created two accounts, contact support immediately to resolve the situation.

Use the 'Forgot Password' link on the login page. Enter your registered email address and you will receive a password reset link. Follow the instructions in that email to set a new, strong password. If you no longer have access to your registered email address, contact he77 support via Live Chat for identity-verified account recovery assistance.

Some details — such as your display preferences and contact email — can be updated directly from your account settings. Changes to core identity information like your legal name or date of birth require supporting documents and must be submitted through he77 support. This verification step protects your account from unauthorised changes and ensures our records remain accurate.

The indicative minimum deposit is PKR 1,000, though the exact figure may vary depending on the payment channel you select. Current deposit limits are displayed in the cashier at the time of transaction. he77 recommends only depositing amounts you are comfortable wagering and encourages users to set a deposit limit from their account settings before making their first transaction.

he77 references locally familiar payment instruments for context, including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah, as well as crypto options such as BTC and USDT. These are cited as contextual references only — he77 does not claim that any of these providers endorses or supports gambling transactions. Available payment channels are confirmed at the time of deposit in the cashier. Always verify terms with your payment provider independently.

Withdrawal processing times depend on the payment method selected and whether your KYC verification is fully approved. Once approved and processed by he77, funds typically arrive within the same business day for some channels, though others may take up to three to five business days. Withdrawal requests submitted during weekends or public holidays in the operator's jurisdiction may experience delays.

Withdrawals can be placed on hold for several reasons: your KYC documents may still be pending review, there may be an outstanding wagering requirement on bonus funds in your account, or our security team may have flagged the transaction for a routine review. Contact he77 Live Chat support with your withdrawal reference number and a team member will explain the specific reason and advise on the next steps.

As a standard security and anti-money-laundering practice, he77 requires withdrawals to be processed back to the same payment source used for deposits wherever technically possible. This means if your most recent deposit was made via a specific wallet or bank account, your withdrawal will be directed to the same instrument. Exceptions require support review and may need additional documentation.

he77 account balances are maintained in PKR. Where a payment provider applies its own currency conversion or processing fee on its end, that charge is determined and applied by the provider — not by he77. We recommend checking your wallet or bank provider's fee schedule before initiating a transaction, as third-party fees vary and are outside he77's control.

he77 covers a wide range of sports markets. Cricket is prominently featured — including Pakistan domestic cricket, PSL (Pakistan Super League), T20 internationals and ICC tournaments. Beyond cricket, markets are available for football (including international fixtures), UFC and MMA, tennis, basketball and other major global sports. Live in-play betting is available on selected markets. Market availability and odds are updated in real time.

Yes. he77 features a live casino section with games streamed in real time from professional studio environments. Available titles include live Baccarat, live Roulette, live Blackjack and game show formats. Live dealers interact with players in real time and games are operated by established third-party software providers. The live casino is accessible on both desktop and mobile devices.

Yes. The he77 casino section includes a broad selection of slot games from leading software providers, ranging from classic three-reel slots to modern video slots with bonus rounds, free spins features and progressive jackpots. Game rules, RTP (Return to Player) percentages and paytables are accessible within each game interface. Slots are available on both desktop browsers and mobile devices.

he77 is accessible via any modern mobile browser on Android and iOS devices without requiring a dedicated app download. The Platform is built with a mobile-responsive layout, meaning the full range of sports betting markets, live casino games, account management tools and responsible gambling features are available on your smartphone or tablet with no functionality sacrificed.

In-play betting allows you to place wagers on a sporting event after it has started, with odds updating in real time as the match progresses. For example, during a PSL T20 fixture or an ICC knockout game, you can bet on outcomes like the next wicket, total runs in an over or match winner — all while the action is live. Markets can be suspended briefly during key moments such as ball delivery or goal kicks.

Welcome bonus availability and eligibility criteria are displayed on the Promotions section of the Platform at the time of registration. To claim an eligible welcome offer, follow the specific steps outlined in the promotion's individual terms — this usually involves making a qualifying deposit within a specified time window after registering. Read the full promotion terms carefully before opting in, paying particular attention to wagering requirements, minimum odds and eligible markets.

A wagering requirement — also called a rollover — is the total value of eligible bets you must place before bonus funds become withdrawable. For example, a PKR 5,000 bonus with a 10x rollover requires you to wager PKR 50,000 on qualifying markets before any winnings derived from that bonus can be cashed out. Wagering requirements are always stated in the individual promotion's terms. Bets at low odds or on excluded game types typically do not contribute to rollover progress.

Bonus funds themselves are not directly withdrawable. Only real-money winnings generated through completing the required wagering rollover on bonus funds become eligible for withdrawal. Bonus balances are held separately from your real-money balance in your account. If you close your account or self-exclude before completing a rollover, any remaining bonus funds are forfeited. Specific conditions are set out in each promotion's terms.

Yes. All bonuses on he77 carry an expiry date by which the rollover requirement must be completed. Once a bonus expires, both the bonus funds and any associated winnings that have not met the rollover threshold are removed from your account. Expiry periods and deadlines are clearly stated in each promotion's terms at the time the bonus is credited. Check your account's bonus section regularly to track progress and expiry dates.

Users who have activated certain responsible gambling restrictions — such as deposit limits that are lower than a promotion's minimum qualifying deposit, or any form of self-exclusion — may not be eligible for specific promotional offers. he77 will not use promotional incentives as a retention mechanism for users who have indicated gambling difficulty. If you have any questions about bonus eligibility in relation to your responsible gambling settings, contact support before opting in.

he77 uses industry-standard security measures including TLS encryption for all data in transit, encryption of sensitive data at rest, and strict access controls limiting data access to authorised personnel only. Two-factor authentication is available and strongly recommended for all accounts. Regular security assessments are conducted on Platform infrastructure. Full details of our data handling practices are available in the he77 Privacy Policy.

he77 provides a full suite of responsible gambling tools: deposit limits (daily, weekly, monthly), loss limits, session time limits with optional automatic session termination, reality check notifications, game and category restrictions, cooling-off periods and full self-exclusion for periods from 24 hours up to 5 years. All tools are accessible from your account dashboard or via Live Chat. Detailed guidance is available on the Responsible Gambling page.

To request self-exclusion, contact he77 support via Live Chat and select 'Responsible Gambling' as your query type. State your preferred exclusion duration — from a 24-hour cooling-off period up to a 5-year exclusion — and the team will action your request immediately as a priority. During exclusion, your account is locked, all marketing is suspended and no re-engagement communications will be sent. Your real-money balance is preserved and withdrawable after the period ends.

If you are concerned about your gambling behaviour, the most important step is to act early. Log in to he77 and set a deposit or loss limit immediately — this takes under five minutes. If you feel you need a stronger measure, contact Live Chat to activate a self-exclusion. For deeper support, consider speaking with a qualified mental health professional or addiction counsellor. he77's full Responsible Gambling page contains practical guidance and self-assessment questions to help you assess your situation honestly.

No. he77 strictly prohibits access for anyone under the age of 18, or the higher minimum age required by the operator/license jurisdiction. Age is verified during the KYC process using government-issued identity documents. Any account found to have been registered by an underage individual will be closed immediately and all funds handled in accordance with applicable law. If you are a parent or guardian concerned about underage access, contact support immediately.